Last Updated: 12/7/2025
Landro Labs is committed to providing high-quality research-grade materials.
Due to the nature of our products, all sales are final.
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- All Sales Are Final
Because our products are laboratory research materials, we cannot:
• Accept returns
• Offer exchanges
• Provide refunds
Once an order is placed and shipped, it is considered complete and final.
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- Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
• Your order number
• A clear photo of the item(s) received
• A clear photo of the packaging and shipping label
We will review the issue and provide a resolution, which may include:
• Replacement of the damaged item
• Partial or full store credit
We do not provide monetary refunds except in rare cases where replacement is not possible.
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- Lost or Stolen Packages
Once a package is marked delivered by the carrier, we are no longer responsible for:
• Lost packages
• Stolen packages
• Delivery errors caused by incorrect addresses
We recommend contacting the carrier to initiate a trace or claim.
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- Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
If you need to request a cancellation, please contact us immediately — though cancellation is not guaranteed.
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- No Returns on Research-Use Materials
For regulatory and quality-control reasons, we cannot accept returns of:
• Opened items
• Unopened items
• Research chemicals or peptides
• Temperature-sensitive products
• Any items shipped outside standard conditions
This ensures product integrity for all customers.
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- Contact for Issues
For questions or to report a damaged item:
info@landrolabs.com
Include your order number and photos for fastest assistance.
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- Agreement to This Policy
By placing an order on landrolabs.com, you acknowledge and agree to this Refund & Returns Policy.
